Terms and Conditions
Palace on Wheels Terms and Conditions
Terms and Conditions :
- Surcharge of 10% will be applicable during Christmas (25th December) and New Year (1st January) departures.
- According to government rule, Goods and Services Tax (GST) will be applicable.
- 50% of the adult tariff will be charged for the children 05 years and more but less than 12 years of age.
- Children up to the age of 5 years will be complimentary; however, it will be in the same cabin.
- The INR (Indian Rupees) tariff will be applicable for the guests holding any of these Indian Indentity proof (passport / voter ID / Aadhaar / Pan card, OCI, PIO card).
Booking Policy :
- 25% of ticket value at the time of confirming the booking.
- Remaining of ticket value 60 days prior to departure date.
Inclusions/Exclusions
The fares of Palace on Wheels covers the following :
- Travel, accommodation, catering, conducted sightseeing, entrance fee at monuments, parks and palaces (excluding video camera fee), cultural programs, Canter Safari at Ranthmabore camel ride at Jaisalmer ( Sam Sand Dunes), boat ride at Udaipur and rickshaw ride at Bharatpur Bird Sanctuary.
- Canter Safari on sharing basis at Ranthambore National Park.
The fare of Palace on Wheels doesn't cover the following :
- Tips, laundry, telephone calls, video camera fees, liquor and other items of personal nature.
Cancellation Policy :
In case of travelers want to cancel the tour, they need to intimate Palace on Wheels via fax or e-mail. The refund of the money is solely based upon the number of days left for the departure of the train
- 10% of ticket value shall be deducted on cancellation between 120 to 90 days before the travel date.
- 25% of ticket value shall be deducted on cancellation between 89 to 60 days before the travel date.
- 50% of the ticket value shall be deducted on cancellation around 59 to 30days before the travel date.
- No refund shall be admissible in case the booking is cancelled within 29 days before the departure date.
- On cancellation of booking Suo-moto by Operator 100% of the fund deposited (without any kind of additional charges/claims) will be refunded.
- However, Operator will not be liable for any refund or compensation for any services such as pre/post accommodation, airline tickets, and excursions etc. that have been booked by the guest and/or their Travel Agent.
- Operator, under information to RTDC reserves the right to cancel the tour/trips at any given point of time to whatsoever reasons, 100% of received amount will be refunded in such cases.
- Operator will review and apprise the agents of such instances 60days prior to departure in case of low occupancy. Operator has the right to cancel the departure upto 30days prior and inform the agents or individuals of such bookings.
- The minimum occupancy defined is of 50% to run the operations, i.e.17cabins.