Maharajas' Express Terms and Conditions

Booking Policy :

• You have a choice of making the entire payment in one go or pay a booking amount of 25% of the tour cost at least 90 days or more prior to the departure date and the balance payment by 60 days prior to the departure of the tour.
• If a booking is made 59 days or less prior to the departure of the tour, then the full 100% payment need to be made.
• All the booking requests will be processed based on the above mentioned payment policy failing which bookings may be released/cancelled and relevant cancellation charges will be applicable following deduction for services rendered.
• On completion of the booking and payment formalities, a confirmation will be sent to you. Kindly review & check the confirmation and advise us of any errors, if any, immediately. The final documentation containing the itinerary and voucher will be sent through an e-mail 14 days prior to date of departure. The originals will be handed over to you once you arrive in India.
• On payment of the booking amount, you will receive an acknowledgement for the amount paid. All the relevant bank charges will need to be borne by the travellers.
• The prevailing rate of exchange on the date of the transaction would be applicable.

Special Note:

• Name with details required at the time of booking except as provided. Name change is allowed upto 60 days prior to departure. In absence of full payment, names and passport copies booking will not be confirmed.
• Only one date change may be permitted upto 60 days prior to departure subject to availability. No refund in case of difference of tariff.The difference of tariff to be paid in case of higher tariff for the scheduled departure.
• Either name change or date change will be allowed not both as stated above. Name change or date change will be allowed subject to submission of passport copy and full payment before 60 days prior to the departure (original booking).

Penalty Cluase:

• Deduction of 0.5% of the balance amount shall be paid if payment is made between 30 to 59 days prior to departure.
• Deduction of 0.75% of the balance payment shall be paid if payment is made between 0 to 29 days prior to departure.

Cancellation Policy :

If you wish to cancel the booking of your client, you must communicate the cancellation by Email Only.

• 60 days or more prior to departure, 25% of published price.
• 45 to 59 days prior to departure, 50% of the net amount.
• 0 to 44 days prior to departure, 100% of the net amount.

No show/ en route termination of tour/amendment :

• No Show : In case of No Show / Non-arrival of the guest, no refund or adjustment in future travel will be possible. The whole amount shall be treated as forfeited.
• En Route Termination of Tour : In case of termination of tour by the guest, for any reasons, no refund or adjustment for future travel will be possible. The amount for unused portion of the tour shall be treated as forfeited.
• Amendment - Is only possible under the circumstances like Natural Disaster / Natural Calamity or Serious Health Problem's (this needs to be supported by doctor's certificate) and is subject to availability. No refunds are possible and every case will be decided on merits on a case to case basis. No amendment will be permissible in case of booking of groups or complete train.

Child Policy :

Maharajas' Express does accommodate children but we request parents to be mindful of the sophisticated adult atmosphere we endeavour to maintain.

• Children below 5 years shall be allowed free, subject to sharing of double bed with parents. This is subject to availability of double bed at the time of booking. However, this is not recommended by us.
• Single child (5 years - 12 years) sharing cabin with adults : 50% of the adult fare, subject to sharing of double bed with two full paid adults. This is subject to availability of double bed at the time of booking. However, this is not recommended by us. OR Single child (5 years - 12 years) in a separate cabin - 50% of the (adult fare + Supplement charges) if requested in a separate cabin.
• Two children (5 years - 12 years) in a separate cabin : 50% of the adult fare for each child in a separate cabin on twin sharing basis.
• Three children (5 years - 12 years) in a separate cabin : 50% of the adult fare for each child subject to sharing of double bed. OR If third child request in a separate cabin - 50% of the (adult fare + Single Supplement charges).
• Single child (5 years -12 years) + one adult in a separate cabin : Two adults fare on twin sharing basis.
• Two children (5 years -12 years) + one adult in a separate cabin : One adult fare plus 50% of the adult fare for each child subject to sharing of double bed.
• Child booking, if requested in a separate cabin, is subject to travelling with the adults. It is to be noted that single child has to share guide/vehicle with adults travelling together in case of Suite & PS cabin booked pax. In case, a separate higher category vehicle is required, then supplement will be levied.
• Please note that interconnecting cabins are only available in the Presidential Suite Car and not in any other category of cabins.
• All applicable taxes will be charged extra.

Terms & Conditions

• Name with details required at the time of booking except as provided. Name change is allowed up to 60 days prior to departure.
• Only one date change may be permitted up to 60 days prior to departure subject to availability. No refund in case of difference of tariff. The difference of tariff to be paid in case of higher tariff for the scheduled departure.
• Either name change or date change will be allowed not both as stated above.
• Operation of All the journeys are subject to a minimum number of passengers. In case the minimum numbers of passengers are not mustered, IRCTC reserves the right to offer the client an alternate departure date or an alternate journey or a refund. In the unlikely such eventuality, 30 days’ advance intimation may be given, wherever possible. The refund would be subject to the booking terms and conditions of IRCTC. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
• IRCTC reserves the right to determine the amount of refund value in case of cancellation and amendments. The decision on the quantum of refund will be final as that made by IRCTC. The refund will be made in the name of the IA/TA/PSA. There will be no refund for unutilized services unless specified. In no circumstances whatever shall the IA/ TA/ PSA make or promise any refund on or in respect of the tours, deviations in route/service or vouchers supplied by IRCTC without previous reference to IRCTC and by its written authority. Where the IA/ TA/ PSA makes such representations, the IA/ TA/ PSA would be solely responsible and incur full liability for such representation including but not limited to damages, compensation and specific performance. The refund amount (if any) will be calculated as per the amount received in our account in INR
• The final documentation containing the itinerary and voucher will be dispatched to you 14 days prior to date of departure.